DOT Investigating Airlines That Delayed Refunds During the Pandemic
LAURIE BARATTI | TravelPulse.Com Troy Warren for CNT #Travel In a report to the White House on Thursday, the U.S. Transportation Department (DOT) detailed its efforts to right the wrongs of those airlines that denied refunds to customers when pandemic-related issues caused flights to be changed or canceled. The department said it had opened investigations into 20 different airlines after receiving a total of 30,100 complaints that they failed to provide passengers prompt refunds, 18 of which are ongoing. In April of last year, the government ordered air carriers to refund tickets for canceled or significantly altered flights in a…